> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apollospace.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and packs

> How the monthly subscription and one-time Star pack purchases work.

## Two mechanisms, one wallet

Apollo Space billing combines **two mechanisms**:

<CardGroup cols={2}>
  <Card title="Monthly plan (subscription)" icon="calendar">
    You subscribe to a plan that delivers a **recurring monthly Stars
    credit** plus the features included at that tier. It renews every
    month; any unused monthly credit **expires** when the period rolls over.
  </Card>

  <Card title="One-time packs (top-ups)" icon="box">
    A one-time Stars purchase that **rolls over indefinitely** until
    consumed. Useful for: covering seasonal spikes, keeping a safety
    buffer, or using Apollo Space without a monthly subscription.
  </Card>
</CardGroup>

Both buckets live in the same wallet. When Apollo Space charges for
an action, it **draws from the monthly credit first** (because it
expires) and only then from the pack balance.

## Available plans

The full plan comparison — with current pricing, monthly Stars
included, number of active agents, and unlocked integrations — is
available in **Settings → Billing** inside the app, or on the Apollo
Space public pricing page.

At a high level, plans scale along three dimensions:

| Dimension             | How it scales                                                                                           |
| --------------------- | ------------------------------------------------------------------------------------------------------- |
| **Monthly Stars**     | Covers typical operating usage for the month                                                            |
| **Unlocked features** | Higher plans activate advanced capabilities (custom reports, more simultaneous integrations, SSO, etc.) |
| **Support**           | Self-serve on base plans; dedicated SLA on enterprise plans                                             |

<Tip>
  General recommendation: start on the **smallest plan** that covers
  your typical usage, then keep a **one-time pack** on hand for
  spikes. That is more economical than upgrading your plan just to
  absorb occasional peaks.
</Tip>

## How to subscribe / change plans

<Steps>
  <Step title="Settings → Billing → Change plan">
    You see the list of available plans and what each one includes.
  </Step>

  <Step title="Select + redirect to Stripe">
    Apollo Space redirects you to Stripe Checkout (we do not store
    card data internally — all payment processing lives in Stripe).
  </Step>

  <Step title="Confirm → balance updates immediately">
    As soon as Stripe confirms the payment, the monthly credit lands
    in your wallet right away. You can start using it immediately.
  </Step>
</Steps>

<AccordionGroup>
  <Accordion title="Upgrade — moving to a higher plan" icon="circle-arrow-up">
    You can upgrade **at any time**. The charge is prorated — you only
    pay the difference until the next billing cycle.
  </Accordion>

  <Accordion title="Downgrade — moving to a lower plan" icon="circle-arrow-down">
    You can downgrade your plan. The change takes effect **at the start
    of the next cycle** — the current month stays on your existing
    plan. Any unused monthly Stars still expire normally; the pack
    (rollover) balance is retained.
  </Accordion>

  <Accordion title="Cancellation" icon="circle-xmark">
    You can cancel **at any time** from **Billing → Manage billing**.
    The next renewal is suspended; your **pack** balance remains
    available until it runs out.
  </Accordion>
</AccordionGroup>

## One-time packs

Packs come in **different sizes** (e.g. 10,000 / 50,000 / 250,000
Stars). The larger the pack, the better the price-per-Star.

<AccordionGroup>
  <Accordion title="When a pack makes sense" icon="circle-check">
    * Covering a seasonal spike (Black Friday, a launch campaign)
    * Keeping a buffer for emergencies without upgrading your plan
    * Using Apollo Space intermittently without a monthly subscription
  </Accordion>

  <Accordion title="When a pack does NOT make sense" icon="circle-xmark">
    * As a permanent substitute for a monthly subscription — you end
      up paying more per Star than on a plan sized for your volume
    * For a first-time user — the **welcome bonus** every new account
      receives already covers initial exploration
  </Accordion>
</AccordionGroup>

### How to buy a pack

**Settings → Billing → Buy Stars** → choose a size →
Stripe Checkout → the balance lands in your **pack** bucket as soon
as the payment is confirmed.

## Billing via Stripe

All charges (subscription, packs, and refunds) go through Stripe.
Benefits:

* **No card data stored in Apollo Space** — card number, CVV, and
  expiry date stay in Stripe (PCI-compliant)
* **Standard management portal** — update your card, download
  invoices, and view history directly in the Stripe portal
* **Automatic refunds** — when you trigger a refund in Stripe,
  Apollo Space reflects it in your wallet automatically

## Refunds and adjustments

| Scenario                 | How it works                                                                                                                      |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------- |
| **Stripe refund**        | You open the refund in the Stripe portal → Apollo Space receives the webhook → a negative entry is created in your wallet history |
| **Promotional bonus**    | Applied by the Apollo Space team, with a traceable reference in the history                                                       |
| **Incident remediation** | E.g. a bug that incorrectly charged Stars → a compensatory credit is applied manually with an explanatory note                    |

All adjustments are recorded in the wallet's **append-only history** —
you can audit every movement at any time.

## Next steps

<CardGroup cols={2}>
  <Card title="Stars — overview" icon="star" href="/en/billing/stars">
    How the wallet works conceptually.
  </Card>

  <Card title="Spending caps" icon="gauge-high" href="/en/billing/caps">
    How to set ceilings before your balance runs out.
  </Card>

  <Card title="Invite your team" icon="users" href="/en/guides/invite-team">
    Adding members does not cost Stars — only their usage is charged.
  </Card>
</CardGroup>