> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apollospace.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Questions that span multiple pages — grouped by category.

## Getting started

<AccordionGroup>
  <Accordion title="How do I get access to Apollo Space?" icon="key">
    Apollo Space is currently in **invite-only** access. Reach out through the
    official channels (company email / LinkedIn) with a concrete use case —
    we prioritize teams that describe the specific problem they want to solve.

    Once the invite arrives, the rest of onboarding is self-serve: you create
    your account and set up your company's org directly in the app.
  </Accordion>

  <Accordion title="How long does it take to get up and running?" icon="clock">
    From invite to first agent response: **\~10 minutes**.

    If you want Marcus sending WhatsApp messages in production, add the Meta
    number approval timeline (2–7 business days). For email-only outbound,
    setup takes minutes.
  </Accordion>

  <Accordion title="Do I need to install anything?" icon="laptop">
    No. Apollo Space is web-based — open it in your browser at
    [app.apollospace.ai](https://app.apollospace.ai). Works in Chrome, Safari,
    Firefox, and Edge. Responsive on mobile (browsing works great; heavy
    outbound operations are better on desktop).
  </Accordion>

  <Accordion title="Can I try it before subscribing?" icon="circle-check">
    Yes. Every new org receives an **initial Stars bonus** that covers dozens
    of agent conversations plus a number of WhatsApp sends. Enough to
    understand the product before buying a plan or a pack.
  </Accordion>
</AccordionGroup>

## Billing and Stars

<AccordionGroup>
  <Accordion title="What is a Star?" icon="star">
    The **internal currency** of Apollo Space. Every billable action (agent
    conversation, public search, WhatsApp send) draws Stars from the org's
    wallet. The benefit: you track usage in a single unit without reconciling
    heterogeneous costs across multiple vendors.

    See [Stars](/en/billing/stars).
  </Accordion>

  <Accordion title="What is the difference between Monthly and Pack?" icon="box">
    **Monthly** Stars come from your subscription plan, renew each month, and
    expire if unused. **Pack** Stars are a one-time purchase, rolling, and
    never expire.

    Apollo Space consumes **Monthly Stars first** (because they expire) and
    Pack Stars after.
  </Accordion>

  <Accordion title="What happens when the balance hits zero?" icon="triangle-exclamation">
    Agents **stop executing billable calls** until you top up (a pack purchase
    or a new monthly invoice). Free operations — browsing the CRM, reading
    docs — keep working.
  </Accordion>

  <Accordion title="Does Apollo Space charge my Twilio credit card?" icon="credit-card">
    **No.** The model is BYO-key (Bring Your Own Key) — you create the account
    with Twilio, Tavily, Apify, etc. Those vendors bill you directly. Apollo
    Space only fires the calls on your behalf.

    The Star debit inside Apollo Space is the **internal counter** — used to
    enforce caps and give you a unified view of platform consumption.
  </Accordion>

  <Accordion title="How do I cap my org's maximum spend?" icon="gauge-high">
    In **Settings → Spend Caps** you set ceilings per organization, per agent,
    per user, or by the user × agent combination. When a cap is hit, the agent
    stops — no surprise invoice at the end of the month.

    See [Caps](/en/billing/caps).
  </Accordion>
</AccordionGroup>

## Agents

<AccordionGroup>
  <Accordion title="What is the difference between Scout, Marcus, and Athena?" icon="users">
    Each agent focuses on a different part of the commercial cycle:

    * **Scout** — public research (web search, company analysis, cited consolidation)
    * **Marcus** — outbound (writes and sends email / WhatsApp sequences)
    * **Athena** — multi-tool operations (Chief of Staff, stitches tasks together)

    You talk to each one in chat by selecting the persona at the top.
    See [Agents](/en/concepts/agents).
  </Accordion>

  <Accordion title="What is a Digital Twin?" icon="user-astronaut">
    A **Digital Twin** is a distinct personal agent built to represent a
    specific individual — for example, the CEO's Twin or the Head of Sales'
    Twin. Voice, decisions, and context are tied to the human it represents
    across organizations.

    **It is not a video avatar or a personality clone** — it is an operational
    representation for repetitive communications the leader does not have time
    to write personally. See
    [Digital Twins](/en/agents/digital-twins).
  </Accordion>

  <Accordion title="Can I create custom agents?" icon="screwdriver-wrench">
    Yes. Each org can create its own agents with a dedicated persona, tools,
    caps, and memory. Go to **Settings → Agents → Create new**. You define
    the voice\_md (voice in markdown) and choose which tools the agent uses.
  </Accordion>

  <Accordion title="Does the agent respond on its own, or do I need to approve?" icon="hand">
    It depends on the context:

    * **Direct conversation with you in chat** → the agent replies immediately
    * **Outbound (Marcus sending to leads)** → HITL is on by default: you approve each draft before it sends
    * **Digital Twin acting on behalf of a leader** → sensitive actions (proposals, contracts, payments) always require human approval

    You configure the autonomy level in **Settings → Agents**.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="WhatsApp via Twilio or directly via Meta?" icon="comments">
    **Twilio.** Apollo Space uses Twilio as its WhatsApp Business provider —
    more stable, audit-friendly, supports multiple numbers, and integrates with
    delivery-status webhooks.

    You create the Twilio account, get the number approved through Meta, and
    paste the credentials into Apollo Space. See
    [Set up WhatsApp](/en/guides/set-up-whatsapp).
  </Accordion>

  <Accordion title="How many apps does Composio support?" icon="puzzle-piece">
    Hundreds — Notion, Slack, Linear, HubSpot, Salesforce, Gmail, Google
    Calendar, GitHub, Stripe, Mailchimp, and more. The full list lives at
    [composio.dev/apps](https://composio.dev/apps).

    Each app is connected via OAuth managed by Composio — Apollo Space never
    sees your tokens in plain text.
  </Accordion>

  <Accordion title="Tavily or another web search provider?" icon="magnifying-glass">
    Apollo Space uses **Tavily as its primary search engine** (more structured
    results for LLM grounding) with a **built-in web search fallback** that
    activates automatically if Tavily fails or no key is configured.

    You set your Tavily key in
    [Integrations](/en/integrations/tavily). Without a key, Scout falls back
    automatically — no action required on your end.
  </Accordion>

  <Accordion title="What is BYO-key?" icon="key">
    "Bring Your Own Key" — you use **your own account** with the vendor
    (Twilio, Tavily, Apify) and paste the key or credential into Apollo Space.
    The vendor's actual invoice goes directly to you; Apollo Space only fires
    the calls on your behalf.

    Benefit: you keep full control of your credentials, quota limits, and
    commercial terms with each vendor.
  </Accordion>
</AccordionGroup>

## Security and data

<AccordionGroup>
  <Accordion title="Can other Apollo Space customers see my data?" icon="shield-check">
    **No.** Organization isolation is enforced **at the database level** (not
    just in the application layer). Every table containing customer data has a
    policy that allows reads and writes only for rows belonging to the active
    org in that session. Even an application bug cannot leak data between
    orgs — the database intercepts it.

    See [Multi-tenant](/en/trust/multi-tenant).
  </Accordion>

  <Accordion title="Is Apollo Space LGPD-compliant?" icon="scale-balanced">
    The product designs its privacy and security practices with the **LGPD as
    its primary reference** — a documented data-protection model, processes for
    exercising data-subject rights, and a dedicated data protection contact.

    Additional certifications (SOC 2, ISO 27001) are on the roadmap. Further
    documentation is available under NDA at
    **[security@apollospace.ai](mailto:security@apollospace.ai)**.
  </Accordion>

  <Accordion title="How do I export my data if I decide to cancel?" icon="file-export">
    The org Owner can export everything at any time in **Settings → Billing →
    Export data**. Format: ZIP containing leads.csv + activities.csv + brain/
    (original documents) + history.csv + manifest.json.

    After cancellation, data remains **available for 90 days** (grace period)
    before being permanently deleted.
  </Accordion>

  <Accordion title="Who at Apollo Space has access to my data?" icon="user-lock">
    By default, **nobody**. Operators cannot see customer data through casual
    inspection — the default database access controls enforce the isolation
    policy, so a session without an org context returns empty results.

    To debug a specific incident that requires reading data, there is a
    restricted path tied to an open ticket and an explicit audit log. The
    customer is notified in the postmortem.

    See [Security](/en/trust/security).
  </Accordion>
</AccordionGroup>

## Day-to-day operations

<AccordionGroup>
  <Accordion title="How do I add more Stars?" icon="circle-plus">
    Two options:

    1. **Plan upgrade** — more monthly Stars included, better cost per Star
    2. **One-time pack** — rolling top-up, never expires

    Both available in **Settings → Billing**. See
    [Plans and packs](/en/billing/plans-and-packs).
  </Accordion>

  <Accordion title="How do I change a member's role?" icon="user-pen">
    **Settings → Members** → dropdown next to the name. Owners can promote to
    any level; Admins cannot change Owner-level roles.

    See [Invite your team](/en/guides/invite-team).
  </Accordion>

  <Accordion title="Marcus sent something by mistake — can I cancel it?" icon="ban">
    **A WhatsApp message or email already sent**: there is no "unsend". That is
    exactly why Apollo Space has HITL on by default — so you can review before
    anything goes out.

    **An active campaign**: pause it in **Outbound → active campaigns →
    Pause**. Future touches are suspended immediately.

    **A lead contacted by mistake**: mark the lead as opt-out manually. Marcus
    respects that flag and will never contact them again.
  </Accordion>

  <Accordion title="How do I report a bug or feature request?" icon="bug">
    **[support@apollospace.ai](mailto:support@apollospace.ai)** — describe the situation, attach screenshots if
    possible, and include your org ID (visible in Settings → General). Response
    during business hours.

    For security-related bugs: **[security@apollospace.ai](mailto:security@apollospace.ai)** — response within
    24 business hours.
  </Accordion>
</AccordionGroup>

## Didn't find your answer?

<CardGroup cols={2}>
  <Card title="Direct support" icon="envelope">
    **[support@apollospace.ai](mailto:support@apollospace.ai)** — any question not covered here.
  </Card>

  <Card title="Glossary" icon="book" href="/en/recursos/glossario">
    Quick definitions of Apollo Space terms.
  </Card>
</CardGroup>