Two mechanisms, one wallet
Apollo Space billing combines two mechanisms:Monthly plan (subscription)
You subscribe to a plan that delivers a recurring monthly Stars
credit plus the features included at that tier. It renews every
month; any unused monthly credit expires when the period rolls over.
One-time packs (top-ups)
A one-time Stars purchase that rolls over indefinitely until
consumed. Useful for: covering seasonal spikes, keeping a safety
buffer, or using Apollo Space without a monthly subscription.
Available plans
The full plan comparison — with current pricing, monthly Stars included, number of active agents, and unlocked integrations — is available in Settings → Billing inside the app, or on the Apollo Space public pricing page. At a high level, plans scale along three dimensions:| Dimension | How it scales |
|---|---|
| Monthly Stars | Covers typical operating usage for the month |
| Unlocked features | Higher plans activate advanced capabilities (custom reports, more simultaneous integrations, SSO, etc.) |
| Support | Self-serve on base plans; dedicated SLA on enterprise plans |
How to subscribe / change plans
Select + redirect to Stripe
Apollo Space redirects you to Stripe Checkout (we do not store
card data internally — all payment processing lives in Stripe).
Upgrade — moving to a higher plan
Upgrade — moving to a higher plan
You can upgrade at any time. The charge is prorated — you only
pay the difference until the next billing cycle.
Downgrade — moving to a lower plan
Downgrade — moving to a lower plan
You can downgrade your plan. The change takes effect at the start
of the next cycle — the current month stays on your existing
plan. Any unused monthly Stars still expire normally; the pack
(rollover) balance is retained.
Cancellation
Cancellation
You can cancel at any time from Billing → Manage billing.
The next renewal is suspended; your pack balance remains
available until it runs out.
One-time packs
Packs come in different sizes (e.g. 10,000 / 50,000 / 250,000 Stars). The larger the pack, the better the price-per-Star.When a pack makes sense
When a pack makes sense
- Covering a seasonal spike (Black Friday, a launch campaign)
- Keeping a buffer for emergencies without upgrading your plan
- Using Apollo Space intermittently without a monthly subscription
When a pack does NOT make sense
When a pack does NOT make sense
- As a permanent substitute for a monthly subscription — you end up paying more per Star than on a plan sized for your volume
- For a first-time user — the welcome bonus every new account receives already covers initial exploration
How to buy a pack
Settings → Billing → Buy Stars → choose a size → Stripe Checkout → the balance lands in your pack bucket as soon as the payment is confirmed.Billing via Stripe
All charges (subscription, packs, and refunds) go through Stripe. Benefits:- No card data stored in Apollo Space — card number, CVV, and expiry date stay in Stripe (PCI-compliant)
- Standard management portal — update your card, download invoices, and view history directly in the Stripe portal
- Automatic refunds — when you trigger a refund in Stripe, Apollo Space reflects it in your wallet automatically
Refunds and adjustments
| Scenario | How it works |
|---|---|
| Stripe refund | You open the refund in the Stripe portal → Apollo Space receives the webhook → a negative entry is created in your wallet history |
| Promotional bonus | Applied by the Apollo Space team, with a traceable reference in the history |
| Incident remediation | E.g. a bug that incorrectly charged Stars → a compensatory credit is applied manually with an explanatory note |
Next steps
Stars — overview
How the wallet works conceptually.
Spending caps
How to set ceilings before your balance runs out.
Invite your team
Adding members does not cost Stars — only their usage is charged.